We may not accept the gold from hacked accounts. Once you find we sell gold from compromised accounts, you can make complaints. Or we may clean those accounts immediately.
How do I check on the status of my order?
If you would like to track your order, please log into our live chat online service and one of our customer service representatives will assist you straight away, in real time. Or you can contact our customer service by sending email. We will try our best to help you get your game currency as soon as possible.
"Personal Information" means information that can identify you as a specific individual, such as your name, address, phone number, e-mail address, or other contact information, whether at work or at home. On all Company web sites that collect Personal Information, we specifically describe what information is required in order to provide you with the product, service, or feature you have requested. We collect Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order with us, when you visit our web sites or the web sites of certain of the Company's partners, and when you enter promotions and sweepstakes.
When you register with us on this site, you first complete the on-line registration form, which requires you to create a username and password. During registration, you are also required to provide Personal Information, which may include name, billing address, shipping address, telephone number, e-mail address, credit card number, and credit card expiration date. We use this information so that we may contact you about the services and products on the site(s) in which you have expressed interest or requested and to facilitate the completion of an order.
PROMOTIONS, CONTESTS AND SWEEPSTAKES
If you wish to subscribe to the Company's newsletter(s), we will use your name and e-mail address to send the newsletters to you.
What payment options are available?
We only accept paypal. Using paypal can reduce the internet fraud. PayPal accounts are integrated advanced management capabilities, so you can easily control the details of each transaction.
OTHER INFORMATION COLLECTED
Some information may be collected automatically every time you visit the Company's web sites, such as cookies and computer information. In addition, information may be collected from other independent, third-party sources. We also collect information about which pages you visit within this site. This site visitation data is identified only by a unique URL.
The Company uses both session ID cookies and persistent cookies as part of its interaction with your browser. A cookie is an alphanumeric identifier (a file) that the Company's web sites transfer to your computer's hard drive through a web browser to enable its systems to recognize your browser for record-keeping purposes. A session ID cookie expires when you close your browser, while a persistent cookie remains on your hard drive for an extended period of time.
As is true of most web sites, the Company gathers certain information automatically and stores it in log files. This information includes internet protocol (IP) addresses, browser type, internet services provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. The Company uses this information to analyze trends, to screen for fraud, to administer the Company's sites, to track users' movements around the web sites and to gather demographic information about the Company's user base as a whole.
(WEB BEACONS/WEB BUGS)The Company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that helps it better manage content on its web sites by informing the Company what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.
INFORMATION FROM THIRD PARTY SOURCES
To improve services and enhance personalization, the Company may periodically obtain information about you from other independent third party sources and add it to our account information. For example, when you visit a site on which the Company advertises, and click through such advertisement, the Company may place cookies on your computer.
THIRD PARTY ADVERTISING
The ads that appear from time to time on the Company's web sites are delivered to you by a third party. Information about your visits to the sites, such as number of times you have viewed an ad (but not your name, address or other Personal Information), is used to serve ads to you.
VERIFICATION, BILLING, AND ORDER STATUS
The Company collects Personal Information to verify the accuracy of your name, billing address, shipping address, credit card number, and credit card expiration date provided, to screen for fraud, to bill you for products and services purchased and to pay you for products and services sold. The Company uses your e-mail address(es) to contact you regarding the status of your order when necessary and to send you a Receipt Purchase/Sale Confirmation and Order Shipping Notification.
SPECIAL OFFERS AND UPDATES
The Company collects information about which sections of its web site you visit most often, so that it can send you our newsletter and information about relevant offers, promotions, contests, and sweepstakes which may interest you. Accordingly , the Company will occasionally send you information on products, services, special deals, promotions and sweepstakes.
The Company may, but is not obligated, to send you strictly service-related announcements or rare occasions when it is necessary to do so. For example, if our service is temporarily suspended for maintenance, we might send you an e-mail. Generally, you may not opt-out of these communications since they are not promotional in nature. If you do not wish to receive them, you may have the option to deactivate your account.
We also collect information for research purposes and to provide anonymous reporting for internal and external clients. The Company uses the information collected for its own internal marketing and demographic studies to improve customer service and product offerings.
We will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by e-mail, live chat or telephone, in accordance with your wishes.
The Company stores information that it collects through cookies, log files, and third party sources to create a profile of your preferences, in order to improve the content of the Company's web site for you.
INFORMATION SHARING AND DISCLOSURE
The Company does not sell or rent any of the information collected to third parties for any purposes, but it shares information with third parties as described below.
The Company discloses the information collected to external service providers necessary to facilitate the following outsourced operations: address verification, credit card processing, fraud screening and order shipping.
OTHER THIRD PARTIES
The Company shares information, including Personal Information, with trusted third-party partners so that customers can receive information about third-party offers and promotions that may interest them. These third-party partners do not have independent rights to share the information provided to them by us.
COMPLIANCE WITH LEGAL AUTHORITIES
As required by law, and to enforce customers' or the Company's legal rights, and to comply with local, state, federal and international law, the Company may disclose information to law enforcement agencies.
CHOICE AND OPT-OUT
If you no longer wish to receive the Company's promotional communications, you may "opt-out" of receiving them by following the instructions included in each communication.
LINKS TO OTHER WEB SITES
STORAGE AND SECURITY OF PERSONAL INFORMATION STORAGE
The Company protects the privacy and integrity of the information it collects by employing appropriate administrative protocols, technical safeguards, and physical security controls designed to limit access, detect and prevent the unauthorized access, improper disclosure, alteration, or destruction of the information under its control. The Company transmits the information used by its external service providers for the specific outsourced operations listed above across public and private networks via recognized encryption technologies, such as by using Secure Sockets Layer (SSL) software, which encrypts the information you input.
Although the Company follows the procedures set forth above to protect the Personal Information submitted to the Company, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Thus, while the Company strives to use commercially acceptable means to protect your Personal Information, the Company cannot guarantee its absolute security. If you have any questions about the Company's security on the its web sites, please feel free to contact live help.
The Company has a ZERO TOLERANCE policy for Internet fraud or any attempt to access or acquire customer or other information on its web sites via illegal or surreptitious means. The Company works with local, national, and international fraud investigation agencies and employs a variety of electronic and other means to discourage, detect, and intercept fraudulent activities. The Company aggressively prosecutes, to the fullest extent of the law, those perpetrators apprehended conducting fraudulent activities on its web site.
Agencies with which the Company cooperates are: state and local police authorities, the United States Federal Bureau of Investigation, US and International Customs Agencies, and Interpol.
Personal Information collected by the Company may be stored and processed in the United States or any other country in which the Company or its affiliates, subsidiaries or agents maintain facilities, and by using the Company's web sites, you consent to any such transfer of Personal Information outside of your country.
The Company's sites are not intended for or directed to persons under the age of 13. The Company does not buy or sell products or services from or to children. Any person who provides their information to the Company through the Company's web sites represents to the Company that they are 13 years of age or older.
CHANGES TO THIS STATEMENT
Choice and Opt-Out
If you no longer wish to receive the Company's promotional communications, you may "opt-out" of receiving them by following the instructions included in each communication or by e-mailing the Company.
You may contact the Company by any contact ways listed on the website.